Claims
Filing a claim is straightforward
Tell us what has happened and we take it from there — we appoint the contractor, manage the work and deal with the paperwork.
What happens next
Four steps, and we handle most of them
1
You tell us
Send the form below or call. We need the address, the system and what you are seeing.
2
We assess
A claims handler reviews eligibility against your plan and arranges a site visit where one is needed.
3
We appoint
We instruct a vetted contractor at pre-negotiated rates. You do not have to find anyone.
4
Work completed
We oversee the repair or replacement through to sign-off, including any remediation.
Is it an emergency?
Sewage backing up into the house, or oil at the surface, needs a call rather than a form — (888) 354-0677, answered 24/7.
Start a claim
File a claim
The more detail you can give us now, the faster we can move.