Your claim is in
A claims handler has it. We will be in touch within 24–48 hours, or sooner depending on the claim.
A confirmation is on its way to the email address you gave us. If it has not arrived in a few minutes, check your spam folder.
What happens next
-
1
We review it
A claims handler checks eligibility against your plan and arranges a site visit where one is needed.
-
2
We instruct the contractor
We send a vetted contractor at pre-negotiated rates. You do not have to find anyone or agree a price.
-
3
We see it through
We oversee the repair or replacement to sign-off, including any remediation.
Is it an emergency?
Sewage backing up into the house, or oil at the surface, needs a call rather than a form — (888) 354-0677, answered 24/7.