Gary was kind, patient & through. He took the time to explain my coverage and services. He didn't try to sell me anything, he just addressed my needs based on my situation. I am very happy to be with Proguard and work with Gary as my point of contact.
Alexandra Massler
Google review
I contacted Gary Thompson in regards to my ProGuards plan and to request a copy of my plan document. Gary was extremely knowledgeable as well as helpful and I received a copy of requested documents by mail in a few short days. This kind of customer service is much appreciated!
David Chudkowski
Google review
It was a pleasure doing business with Daniel Daley I highly recommend their services
Gina Martinod
Google review
I had excellent customer service with Daniel Daley at Proguard. First of a all, it is refreshing in today's world of AI and recorded messages to hear an actual human pick up your call. I called twice with a billing issue, both resolved with friendly efficiency. Thanks Daniel!
C Ferrauntie
Google review
John was on site for the process and made it very easy to complete the job. No surprises, he kept me fully informed every step of the way.
S Jones
Google review
Preparing my parents' house for sale, after their passing, was an overwhelming task. I was clueless about the coverage that they had and the process of pulling the oil tank. Gary was extremely helpful, explaining the coverage, the tank pull process and recommending soil testing companies.
Jonathan Lerner
Google review
Excellent timing from ProGuard rep John, and thorough evaluation of basement situation regarding oil tank coverage, this is obviously a very experienced, many years experience rep! Great company.
Diane Bemis
Google review
It was most helpful at a very stressful time.
Marie Kunkel
Google review
Thank God Ford Proguard. John was Onsite. The whole procesos was amazeing.
Jeffrey Corrale
Google review
Gary Thompson was very helpful with answering my questions
Mary Baker
Google review
I had a great experience speaking with Daniel Daley at ProGuard. Daniel was professional, courteous, knowledgeable, and very helpful throughout our conversation. He took the time to answer my questions clearly and made the entire experience easy and pleasant. I truly appreciate the excellent customer service and would highly recommend Daniel and ProGuard.
Rafik Mansuri
Google review
I couldn't renew online. I called and Daniel helped got it done. He was professional, quick, easy and painless! Thanks!
anhchieuta00
Google review
ProGuard, and Cole Anderson in particular, provided exemplary customer service on my claim. He was efficient, clear and asked for only the necessary documentation -- didn't make me jump through extraneous hoops. It is rare to get this level of customer care these days when so many companies rely on hard to navigate and clueless bots to provide both first and second line support. Bravo!
Scott Fertig
Google review
I had a highly positive experience working with Gary Thompson at ProGuard Plans regarding their Septic Protection Plan. I had a number of detailed and specific questions regarding the coverage, and Gary was exceptionally patient, knowledgeable, and thorough in addressing each of them.
He took the time to clearly explain the plan, never rushed the process, and ensured I fully understood how the coverage works before proceeding. Throughout the entire process, Gary was consistently professional, cordial, responsive, and very easy to work with.
I greatly appreciate the high level of personal attention and customer service he provided. It is refreshing to work with someone who takes the time to listen to concerns and ensure all questions are fully addressed. I would highly recommend Gary Thompson and ProGuard Plans based on my experience.
Dominick Carollo
Google review
Fast response, clear explanation, professional guidance.
Erqian Na
Google review
I have been working with ProGuard for more than 12 years. I have an affordable but excellent protection plan with ProGuard for the septic tank in my house. Maria Gomez and Gary Thompson have never hesitated to answer my questions and address my concerns (if any). I will continue to work with ProGuard because I am simply satisfied with the service.
Mohammed Hayder
Google review
Gary was kind, patient & through. He took the time to explain my coverage and services. He didn't try to sell me anything, he just addressed my needs based on my situation. I am very happy to be with Proguard and work with Gary as my point of contact.
Alexandra Massler
Google review
I contacted Gary Thompson in regards to my ProGuards plan and to request a copy of my plan document. Gary was extremely knowledgeable as well as helpful and I received a copy of requested documents by mail in a few short days. This kind of customer service is much appreciated!
David Chudkowski
Google review
It was a pleasure doing business with Daniel Daley I highly recommend their services
Gina Martinod
Google review
I had excellent customer service with Daniel Daley at Proguard. First of a all, it is refreshing in today's world of AI and recorded messages to hear an actual human pick up your call. I called twice with a billing issue, both resolved with friendly efficiency. Thanks Daniel!
C Ferrauntie
Google review
John was on site for the process and made it very easy to complete the job. No surprises, he kept me fully informed every step of the way.
S Jones
Google review
Preparing my parents' house for sale, after their passing, was an overwhelming task. I was clueless about the coverage that they had and the process of pulling the oil tank. Gary was extremely helpful, explaining the coverage, the tank pull process and recommending soil testing companies.
Jonathan Lerner
Google review
Excellent timing from ProGuard rep John, and thorough evaluation of basement situation regarding oil tank coverage, this is obviously a very experienced, many years experience rep! Great company.
Diane Bemis
Google review
It was most helpful at a very stressful time.
Marie Kunkel
Google review
Thank God Ford Proguard. John was Onsite. The whole procesos was amazeing.
Jeffrey Corrale
Google review
Gary Thompson was very helpful with answering my questions
Mary Baker
Google review
I had a great experience speaking with Daniel Daley at ProGuard. Daniel was professional, courteous, knowledgeable, and very helpful throughout our conversation. He took the time to answer my questions clearly and made the entire experience easy and pleasant. I truly appreciate the excellent customer service and would highly recommend Daniel and ProGuard.
Rafik Mansuri
Google review
I couldn't renew online. I called and Daniel helped got it done. He was professional, quick, easy and painless! Thanks!
anhchieuta00
Google review
ProGuard, and Cole Anderson in particular, provided exemplary customer service on my claim. He was efficient, clear and asked for only the necessary documentation -- didn't make me jump through extraneous hoops. It is rare to get this level of customer care these days when so many companies rely on hard to navigate and clueless bots to provide both first and second line support. Bravo!
Scott Fertig
Google review
I had a highly positive experience working with Gary Thompson at ProGuard Plans regarding their Septic Protection Plan. I had a number of detailed and specific questions regarding the coverage, and Gary was exceptionally patient, knowledgeable, and thorough in addressing each of them.
He took the time to clearly explain the plan, never rushed the process, and ensured I fully understood how the coverage works before proceeding. Throughout the entire process, Gary was consistently professional, cordial, responsive, and very easy to work with.
I greatly appreciate the high level of personal attention and customer service he provided. It is refreshing to work with someone who takes the time to listen to concerns and ensure all questions are fully addressed. I would highly recommend Gary Thompson and ProGuard Plans based on my experience.
Dominick Carollo
Google review
Fast response, clear explanation, professional guidance.
Erqian Na
Google review
I have been working with ProGuard for more than 12 years. I have an affordable but excellent protection plan with ProGuard for the septic tank in my house. Maria Gomez and Gary Thompson have never hesitated to answer my questions and address my concerns (if any). I will continue to work with ProGuard because I am simply satisfied with the service.
Mohammed Hayder
Google review